Terms of Use
Terms version dated 21 October 2026. Published on this website on 22 October 2026.
These terms govern your purchase and use of KinDox.
What KinDox is
KinDox is a documentation and organisation tool that helps you record and organise information such as incidents, conversations, evidence and concerns. KinDox is not a law firm, does not provide legal, medical or safeguarding advice, and does not determine whether negligence, malpractice, abuse, regulatory breach or liability occurred.
Purchase and licence
KinDox is sold as a one-time purchase of £29.99. It is an individual licence for your own personal use, which you can register on up to two devices or browsers at the same time, at no additional charge. Each browser counts separately: for example, Safari and Chrome on the same computer count as two. There is no recurring subscription for the core product.
The licence is not tied to particular devices. You can replace a registered device or browser at any time using your activation link, including one you can no longer access. Once you have replaced a device or browser you should stop using KinDox on it. The licence is for one individual and must not be shared with, or resold to, anyone else.
KinDox stores case information locally on each device or browser and does not synchronise it between them. Registering, replacing or moving the licence does not copy, transfer or delete case information on any device. If you want to move a case to another device or browser, you must create your own KinDox Backup and open it there. You are responsible for keeping your own backups.
Payment is processed by Stripe. Your contract for the purchase transaction is with Stripe's applicable terms in addition to these terms.
Refunds and cancellation
You may request a refund within 14 days of purchasing KinDox Core by emailing hello@kindox.app and providing the email address used for the purchase or your Stripe receipt.
If a full refund is issued, your KinDox licence ends, and so does your entitlement to continue using KinDox's paid functionality. The licence can no longer be activated on a new device or browser, and you must stop using KinDox under it. A refund does not automatically delete case information or backup files stored locally on your devices; they remain yours, and you are responsible for keeping your own copies.
After the 14-day period, refunds are not normally provided unless required by applicable consumer law, including where the digital product is faulty, misdescribed or does not conform to the contract.
Nothing in these terms affects your statutory consumer rights.
Your data
Your case information is stored locally on the device or browser you use KinDox on. You are responsible for backing up your own data. See the Privacy Policy for more detail.
Acceptable use
You agree to use KinDox lawfully and not to use it to harass, defame, or make false statements about any person.
No professional advice
Nothing produced by or organised within KinDox constitutes legal, medical or safeguarding advice. If someone is in immediate danger, contact the appropriate emergency services or safeguarding authority directly.
Limitation of liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights and remedies that cannot legally be excluded under consumer law.
KinDox is an organisation and documentation tool. It does not provide legal, medical or safeguarding advice and must not be relied upon as a substitute for appropriately qualified professionals, regulators, emergency services or safeguarding authorities.
To the maximum extent permitted by law, KinDox is not responsible for indirect or consequential loss arising from use of, or inability to use, the product. KinDox is not responsible for loss of locally stored case information where the customer has not created and safely retained an appropriate backup.
Subject to the liabilities that cannot legally be excluded or limited, the total liability arising from the purchase or use of KinDox Core will not exceed the amount paid for the licence.
Governing law
These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere, you retain any mandatory protections provided by the laws of the country in which you live. Nothing in these terms prevents you from bringing proceedings in any court available to you under applicable consumer law.
Operator details
KinDox is operated by Philip Clark, trading as KinDox.
Correspondence address:
43 Edgell Rd
Emsworth
Westbourne
PO10 8UT
United Kingdom
Contact
For any questions about these terms, contact hello@kindox.app.